Author: Nicholas Campbell, BSU student
Precision Hydraulic, Inc. has been serving New England since 1986, specializing in the sales, diagnosis, repair, and testing of hydrostatic systems and components for the heavy equipment industry. We handle an extensive inventory of hydraulic, pneumatic and mechanical equipment, hard to find specialty tools, repair parts and accessories, and "hose assemblies made while you wait” to keep your equipment up and running. Here at Precision Hydraulic, Inc. we have a knowledgeable customer service staff available to serve your technical needs.
There are two owners of the business, Jeffery and Dennis Barca. For this Interview, one of the owners, Jeff, was kind enough to take time out of his day to allow me to interview him and gain knowledge about his business.
Q: Tell me about your business? How and why did you choose this line of work?
A: Our business does a little bit of everything for the equipment industry. Most of our jobs are diagnostic, sales, and repairing and testing of hydraulic parts in equipment. We have a specialized team that works in all of these areas to ensure that our customers receive the best possible service as well as a dependable product. My brother and I got in this line of work for two reasons. First was because we have been around equipment and machinery that has used hydraulics and we seemed to always run into issues with the parts. And second, is because when we were younger, we gained a lot of knowledge about hydraulics and thought we could fix and help the industry in our own ways.
Q: When did it start? What Year?
A: I would say that it was around 1984 that my brother and I started to put a lot of time and effort into creating the business. After a couple years of planning and getting things in order, we officially opened our doors in 1986.
Q: What was it that made you want to start this business?
A: Two things, financial security and freedom, and we thought we could make the industry better. My brother and I were sick of working under other people. We wanted to give ourselves financial freedom as well as the ability to not work under another boss again. Growing up, we also noticed that there were many problems when dealing with hydraulics so we knew there was a market for reliable parts and quick service.
Q: What was the toughest thing you went through when opening? What inspired you to keep going as you were getting this business off the ground?
A: We ran into many things when opening the business. There are so many small details that are tough to look over that you may not realize as really important. I would say the toughest thing was the inventory. Because we were a brand new business, we did not have a great idea on how much inventory we should have in stock, how much of each part, or even how many workers we would need or not need. We were lucky enough to have solid clients very early on that we worked with. The biggest thing that kept me inspired personally was seeing gradual improvement in the business. Even though in the beginning it was a lot slower than it is now, any progress was good progress to me.
Q: What is the toughest part about having a business in 2020?
A: Times for businesses have drastically changed since the time we opened in the mid 80’s. Other than new competition entering the market, I would say the toughest part would be the marketing style. A lot of companies I see depend on social media and internet presence. We have established an internet presence as well as a Facebook page, but don't feel the need to do anything more than that. At least for our clientele they don't find vendors to do business with over social media.
Q: If a customer had a choice between your business and three others, why would they choose you? What makes you stand out from your competitors?
A: This is something we come across a lot. Like I said before there is a lot of competition out there. To that customer I would say a couple things, First, our inventory is extensive, we have basically anything that you could think of ready to go at any point in time. We have exceptional customer service as well as an expertise of workers in our business. We do things quickly to get your stuff back to where you need it, and we do things right, so shortcuts.
Thank you, Jeff, and everyone at Precision Hydraulics for allowing me to interview and learn their business!