Author: Casey Green, BSU student
Q: Are you from this area, If not where are you from?
A: I am not from around here I actually grew up in the North Shore area in Stoneham. I went to Bentley University for four years to get a degree in Business.
Q: Tell me about your business, why did you choose this line of business?
A: We’re a local neighborhood tavern that caters to the needs of everyone who walks through our door. Whether it’s a family out to eat or you’re taking someone on a date it’s a great place for both. As far as why I chose the restaurant industry, I always liked the hustle and bustle of it and the interactions you get to have with people.
Q: What is it that made you want to start this business?
A: I was sick of working a corporate job 9-5 everyday doing the same thing day in and day out. So in 2018 I took the leap of faith and bought my first business, which is here. I like the fast pace environment that brings new challenges every day. There’s times where I’ll be making sure everyone is being served an exceptional meal with exceptional service, then in a couple hours we’ll be preparing for the nightlife scene. While our goal is still exceptional service we also want to make sure our customers are enjoying their night with us.
Q: What separates you from local competition?
A: I’d have to say it is our customer service, this is something I will always reiterate to my staff. Everyone is always friendly and willing to take the extra mile for any customer that we serve. I myself will try my best to greet all of my customers when they arrive to make them feel welcome and create a familiar environment. We’re more than just a bar, we make sure we cater to everyone whether it’s a family, taking someone on a date, or a group of kids from the college here hanging out. We also have great chefs that cook phenomenal food.
Q: What is your number one way you bring in new customers?
A: Social Media is a great way to market but I think its word of mouth for us. When customers come in, we make sure they have a great experience. We always want to make sure they leave happy so they will recommend us to friends, family, and coworkers. Hearing a good review from someone you trust is the best way to get a new customer through our door.
Q: What was the toughest thing you went through when opening?
A: Like I said earlier I’m from the north shore so I wasn’t really familiar with the area. It seems like it would not be much different but it will surprise you how much it really is. I had to find a way to get people in the area through the door and create loyal customers by showing them what we have to offer.
Q: If you had to start over from day 1 what would you have done differently?
A: As we are opening a new location, that’s actually something I have been thinking about lately. I think I stayed very well organized when preparing to open here so there really isn’t much. The one thing I can definitely think of is creating a more formal and detailed marketing plan. When I started this business I had a general idea of what we would do for marketing, but never invested as much time as I wish I had in creating a formal plan.
Q: Where do you want your business to be in six months to a year?
A: Just like every other business I want to continue to grow. We are currently creating a patio for this location to expand our capacity, as well as create a new scene for when we have warmer weather. I am also in the works of opening a new location which is a huge step forward that I am very excited for.
Q: What kind of owner/manager are you?
A: I am very hands on, I like to be on site and show my presence as much as possible here. I’ve always believed in not making my staff do anything I wouldn’t do. If something needs to get done or any of my staff needs help I will never be afraid to get my hands dirty.
Visit Greyhound Tavern at:
39 Broad Street, Bridgewater, MA
Contact them via:
Telephone: (508) 807-5782
Facebook: @Greyhound Tavern
Author: Tushar Patel, BSU student
Variety Smoke Shop, located in Bridgewater, MA offers an extensive variety of products specializing in lottery, CBD, vaping, tobacco, and tobacco accessories. You are greeted by a welcoming face while walking into the store. The entrance is covered in recent lottery winners. Cigars are kept fresh in the shop, intricate smoking pieces are neatly on display behind and in the counter, and hookahs drape down on the shelf. Variety Smoke Shop takes care of all lottery and tobacco needs.
Ron, the owner of the business, always builds rapport with his customers. Ron has an in depth knowledge of all products including how each piece or pipe operates, the benefits of CBD, and great recommendations detailed to what an individual is searching for.
Different people come into the shop, look around, and buy products. With a wide range of products offered with reasonable price points, it’s no wonder that Variety Smoke Shop keeps their customers happy.
The interview with Ron gave information such as why he got into the smoke shop business, when he got into the business, and political-legal hurdles to overcome.
First of all, thank you for taking the time to meet with me, you have a fantastic shop.
What made you get into the smoke shop business?
“A relative currently owns a similar shop. After talking to him about the business, I knew I’d like to have my own business. I also like people so it is a good match.”
When did Variety Smoke Shop open?
What is the hardest part of the business?
“The vaping ban and the flavor ban. The vaping ban occurred just a month after we opened. The flavor ban is still in affect and we are losing business because of it.”
Is the vaping ban still in affect?
“No, the vaping ban is lifted and we sell vaping products.”
Do you think the flavor ban should be lifted?
“I see why it is there. We have to ID each person. Taxes have risen substantially. Of course I say yes- it should be lifted.”
What makes your shop better than the other similar shops?
“We have lots of different products that other competitors don’t have at reasonable prices.”
And the customer service as well, right?
After speaking to Ron, it is no wonder that Variety Smoke Shop has highly rated reviews on Google and many customers return to the shop. Variety Smoke Shop customers have amazing luck with lottery and new products are always in rotation. Be sure to stop in and check out the marvelous products!
Author: Joseph Ulrich, BSU student
Looking around the center of every city and town there are a few businesses that everyone would expect to find. Banks, bakeries, coffee shops, laundromats, and convenient stores among others. But one business that often gets left off the list is flower shops. In most cities or towns, there are multiple flower shops competing for the same customers, with unpredictable demand other than the expected increase around holidays. This makes for intense rivalry among those competing businesses. In Stoughton there are several floral service businesses including Floral Fantasy.
Donna Ayers is the owner of a floral service called Floral Fantasy located conveniently on Central Street in Stoughton. This local flower shop has been running since 1997, but it was not until 2018 that Ms. Ayers bought the business from its previous owner upon her retirement. When asked about why she wanted to enter the floral industry Ms. Ayers replied “It was a mutual interest that I shared with my grandmother from the time that I was a very small child until the previous owner offered me a chance to run the shop myself”.
Now, Ms. Ayers puts arrangements together daily, ranging from holiday themed centerpieces to simple but elegant bouquets as well as delivering arrangements for weddings, funerals, and other events. When asked about what sets her business apart, Ms. Ayers replied “Pride in our work. In my shop, I like to make the customer happy and excited about doing business with us. We love flowers and we like people to love what we send”.
Owning a business presents many challenges. One challenge is keeping up with new technology, whether it be hardware or software that improves the efficiency of daily operations, or even the marketing aspect of social media platforms. “We’re lucky with the online services that allow us to announce who we are and what services we offer”, says Ms. Ayers. Despite technology struggles, Floral Fantasy has worked to improve its social media presence by posting pictures of some of their gorgeous arrangements on Instagram and on their website.
Every business can only go as far as its staff. Luckily, Ms. Ayers has excellent staff who she feels she can rely on saying “My business is moving in a direction where we are developing a staff. They are becoming very independent, which is nice. Ms. Ayers brings to light here an issue that many small business owners face, being over worked in order to keep the business operating smoothly. “Can my staff do it? Sometimes, and in small doses the answer is yes” going on to explain that her staff will be running the shop for a day within the coming week. All that being said, Ms. Ayers feels she needs to be hands on because of sudden demand. At any given moment a big order for a wake or a wedding could be placed, so she wants to be in the loop at all times.
Floral Fantasy like many businesses faces the challenge of looking for ways to improve and grow. Ms. Ayers and her staff “are currently developing a series of workshops at different venues” she explains, “that I think will grow the business a lot. That’s an avenue that we are exploring that’s possible and it’s within my expertise.” “I also think that we can grow the business with events. In the plaza where we are, we have three businesses that have related and harmonious goals that we are working to network. So, I think networking for us is beneficial.”
Facing challenges is a part of every small business owner’s daily routine. Despite these challenges businesses like Floral Fantasy and owners like Ms. Ayers continue to provide excellent service and product for their customers. At Floral Fantasy, Ms. Ayers and her staff are always striving to exceed their customer’s expectations, and to keep them coming back for more.
Author: Adrian Frias, BSU student
All Eats LLC was created by Yadiyah Letellier in 2016 in Fall River, MA. Yadiyah Letellier is from Brooklyn, NY where all of his passions began. The goal of All Eats is to teach people how to live a healthy lifestyle not only by working out but by being able to create a healthier diet. Yadiyah uses his skills to run several 1 hour explosive classes throughout the day, six days of the week (Mon-Sat) and he includes culinary classes that teach his students how to prepare meals themselves. The classes are meant to help people reach the fitness goals they have. His background in fitness, sports, and culinary collectively made up his decision to create “All Eats LLC”. Yadiyah pursued an education in culinary arts at Monroe College while also playing basketball. After receiving his Associates degree, he continued his education and sports career at Johnson and Wales University.
Being able to interview Yadiyah Letellier was a great opportunity for me to find out more about his business. When asked what was the toughest part about his job his reply was simply “keeping people motivated”. Having a fitness company he has to deal with people who are not self-motivated and that is probably his biggest concern. The confidence and intensity Yadiyah brings to his business is what sets him apart from the rest of the competition. If we were to put him against 3 businesses just like his he said his support while working out, his ability to work with others, and his genuine love for what he does is what sets him apart from the rest. Six months into the future he can see his brand getting bigger. Whether that means more locations, more customers, or even more sales of his clothing, Yadiyah just wants the opportunity to get bigger as a whole.
The use of the internet has been an advantage for him and his brand. Using social media allows him to not only reach a wider audience but also share pictures and videos of what goes on during and after his sessions. It lets people get closer to the brand and keep up with information on a regular basis. When asked what he would change if he was able to start over again his response was “I would have started younger while looking for a solid group of individuals to create a good team. People who are passionate in not only bettering themselves but bettering other people.” When walking into his fitness room you will see “KEEP THAT SAME ENERGY” taped on the floor. Yadiyah Letellier is huge on the energy brought into his place and if anyone reading this has had thoughts of bettering their body or even their minds, All Eats LLC is the perfect environment to do just that. It is a judge free zone where everyone attending a class is there to work out and inspire each other.
Author: Mitchell Santos, BSU student
An interview with owner Stephanie Baker
So, let’s start with are you from this local area?
“Yes, I am. I am from West Bridgewater, MA. I grew up in West Bridgewater. Once I had a child I was planted.”
Tell me about your business? Why did you choose this line of business?
“I started out as a client. This was how I got my baby weight off and it was actually the only program that not only worked for me, but I fell in love with. I was actually a paralegal. When I fell in love with the program here, I proceeded to get my training certification. I started training here one night a week for fun. Two years later, I bought the former owner out. I have owned the studio for two and a half years now. We are small group training facility for women only. This provides a comfortable environment for women to train. It consists of personal training, cardio, accountability, and nutrition. We start where you are, and we help you meet your personal fitness goals because everyone’s is different. “
When did it start? What Year?
“I started training in 2013, two years later in 2015, I bought out the business.”
What was it that made you want to start this business?
“I have a real passion for fitness because I can relate to these women. I went through the same struggles that they did. The former owner was ready to retire, so I wanted to continue the program. There is no better feeling than seeing a woman hop on a scale and having a successful weigh in. Teaching women how to build self-confidence is a great feeling.”
If you had to start over from day 1, what would you have done differently? Or what was your most difficult challenge?
“The hardest part is learning how to strike a balance between the business and your personal life. Running a business is more than just full-time job and it can interfere with your personal time. Luckily, I have a great staff that helps me coordinate everything.”
If a customer was to choose between your business and 3 others just like it, why would you suggest they at least give you a try first? What makes you stand out?
“We specialize in women only. Also, we treat our clients like family. We have a personal touch that other businesses offering the same service do not have.”
What is the number 1 way you currently bring in new customers?
“Facebook advertising and word of mouth.”
Has internet technology (website, online ads, social media, etc.) played a big part in your growth and making your company more successful?
“Yes, absolutely. It’s the only way I really advertise now. I used to send out post cards monthly, but that became very expensive and I would usually only get one call back. With social media it is a lot more cost effective, and I get a lot more leads. Social media is the way the world is moving.”
Do you feel that internet technology could play a bigger role in your business if you had the right tools?
“Yes, but I only really use it for advertising for now at least.”
If you had to look 6 months to a year into the future, where would you like to see your business be? Increase or decrease, step away and be more a manager, passive owner, etc? Why? Where do you personally want to be with this business, what is driving you?
“I want my business to continue to do well. My personal goal is to reach 150 clients, I currently have about 100 clients. I would like to repaint the studio and do some renovations. I would also like to purchase more/ new equipment and continue to work with women and pursue more successful body transformations.”
What is the company mission statement?
“To impower women through body transformation.”
Author: Andrew Daniels, BSU student
Small, family owned businesses are a key to this ongoing economy these days and is part of the “American dream.” JCI Holdings Management LLC is a prime example of what someone can do when they put their mind to it. JCI Holdings Management LLC is owned and run by Jeffery & Cheryl Iverson.
Their story starts off by getting married in 2012 and having both of their houses. Because of the situation with the housing market at the time they decided not to sell the extra property but to rent it out. After two years it was going well and they decided to invest into another property, this one being a three-floor apartment. Having this new property things were getting a little more complex, so they decided to officially create the business in 2014 to help organize/separate personal and business matters. Around the same time of creating the business they hired a contractor to help assess and fix things around the properties when needed.
Of course, being a business owner, they ran into some tough situations and some of the main reasons were due to trying to figure out legalities which at the top of the list was de-leading. Having de-leaded buildings helped open up to a wider range of tenants and help everyone be safer within the property. Other difficulties with legalities included getting inspections all situated for Brockton Board of Health, Section 8 inspections and the owner’s property insurance inspections. But nevertheless, they researched and pushed through all the uncertainties and came out on top.
Some reasons why someone would want to choose them is they have a good understanding of the types of buildings and what they need to maintain care and habitability. They also try to plan capital investments / expenditures to maintain a certain standard. Some of these can include new laminate flooring, fresh paint, new window blinds and many other high impact, low cost updates which make the unit look great when turning over.
One of the important questions in the interview was “is internet technology helpful for the business?” and his answer was “it is very helpful!” He started off by using excel and manually inputting an organizing everything where now he has switched to a software called Tenant Cloud which is a cloud-based management system that tracks management requests, and it can act as an interface between other owners, tenants, and contractors. This system is great for the business because it acts as an all in one system and also tracks accounting. It helps him know who has paid their rent, which contractor did work and needs to be paid, which units still need work done and many more things. Internet technology is also important to the business because in helps increase market visualization and helps retrieve possible tenants with the help of Zillow and other popular websites. In the end internet technology plays a big role in the business now as it helps to maintain and keep cash flows separate then their personal wealth in order to see the business’s growth to see if in the end its even worth it. Which in my view it looks like it is very much worth it. Their main goal for the business is to stabilize, have consistent cash flows, minimize turnover, and to maintain a certain status quo. “Use what you have, to get you where you want, and to grow”-Jeffery Iverson.
Author: Nicholas Cohen, BSU student
Edi’s Pizzeria opened in August of 2019, but you would think that they’ve been open for years with how well run the business is. All the credit goes to owners Edmond Toska (Edi) and Migena Toska. Edi and his wife are very involved in the day to day operations of owning this pizzeria. When you walk in, you’ll see them answering phone calls, helping to make food in the back, and talking with many of the regular customers. Edi has been in the food and customer service industry for the past 16 years and his expertise is what makes Edi’s a great spot to eat at. He has a passion for cooking and interacting with customers, and that’s what he teaches to the other employees as well.
They serve all types of food including of course pizza, calzones, salads, hot and cold subs, wraps, burgers, wings/tenders, pasta plates, and your traditional dinner plates with steak tips or chicken. On top of that, they also have many appetizers such as French fries, onion rings, mozzarella sticks, garlic bread, and jalapeno poppers. Party platters which generally serve 8-10 people are another great option. Every day at Edi’s Pizzeria, they have a special where if you buy 4 pizzas, you get an additional pizza for free. There’s truly something great to eat for everyone at this pizza shop. Everything is made with fresh ingredients and you know it’s true when you take that first bite of their delicious calzones. The buffalo chicken calzone they make is one of the best around. Edi will tell you himself that their steak and cheese subs are a must have, always served hot and with a generous portion.
What truly makes Edi’s Pizzeria special is the great people that work there. Edi and Migena know how to provide excellent customer service and they truly love what they do. They have some of the best customer service and it’s what makes them stand out from other pizza shops. You can of course pick up your food for carryout, but they also deliver in the town of Bridgewater. Ordering online is a possibility as well and only takes the click of a few buttons. What’s great about Edi’s online ordering is that you can order for a deliver even a day in advance. It’s convenient for any local businesses that may have a meeting around noon the next day, because they can order the food a day before which is great. There’s also the option of eating your food there as well, and the best part is that one of the workers will personally bring your food to the table, when other places would just have you come up to the counter to get it yourself when it’s ready. There are about 12 seats for customers to enjoy their delicious food. What’s impressive about Edi’s is how clean it is, and that’s something they take pride in. The tables to eat on are always spotless and the floor looks like it was just mopped. Check out their social networks below to see pictures of their fantastic food!
Edi’s Pizzeria is located on Route 104 at 955 Pleasant Street in Bridgewater, Massachusetts. Their business hours are Monday-Thursday 10:30 am to 9 pm, Friday-Saturday from 10:30-9:30 pm and closed on Sundays.
Contact them via:
Author: Stacy Gonzalez, BSU student
John Nichols and Bobby (Bobby Gold) DePesa co-own and operate two businesses under one roof on Route 53 in Norwell. Strategically marketed separately to maintain the integrity of their brands, John and Bobby welcome customers to both Technical Skate Shop and Inclusion Records located on the lower level of the business. Technical Skate Shop opened in 2000 and in 2006 a second location on Newbury Street in Boston was opened. In 2015 Inclusion Records was formed. John and Bobby truly have a passion for keeping both the sport of skateboarding and the art of vinyl alive in the community.
Why did you choose this line of business?
“I am a firm believer of giving back to the community. I grew up in this area and I felt that there were certain things lacking that I wanted to be involved in, whether it be skateboarding or art. I opened the store shortly after college essentially just to build on the brand but also sell skateboards and BMX stuff and to be involved in the community.”
Why did you want to start this business?
“I had been involved in action sports. Truth be told, when I first started, I wanted to be involved in the industry and offer something that was lacking in the community. Probably three days in, it was more important to be involved with people. My whole interest in this store is my ability to deal with and talk to people and learn people’s stories, that really became what I love about this store.”
What was the toughest thing you went through when opening?
“Raising Capital. I took an American Express small business loan out and once I got approved for that then the ball was rolling. I was 23 years old when I opened and did not have a lot of credit. The only way to start the business was to get something like American Express to approve me. American Express took a chance on an idea that I had, and from that point the other banks were willing to lend money because they had seen that I had paid American Express.”
What would you have done differently?
“I like where I’m at now, so if I was to change anything it would change this course. In 2006 I had Joey Kramer come in as a business partner and we opened a new location. I had this store for 6 years but still had no idea what I was doing, and I had to figure it out on Newbury Street. That new knowledge was helpful when Inclusion Records opened. From Newbury Street, I think this place gained a lot more professionalism, and I think that if I could have done anything differently, I would have been a little more professional in some of the ways I conducted business.”
What is the toughest part about having a business in 2020?
“The toughest part of having a brick and mortar business in 2020 is competing with the internet. Customers have to choose to buy stuff from you. You have to make people feel like they’re a part of the store. If you let people come in on the ordering, then you almost become a personal shopper for them. Having a personal shopper makes people feel appreciated more than the internet would.”
What makes you stand out?
“We stand out 100% because of our attention to the customer. When I first opened the skateboard shop, all of a sudden shops started popping up everywhere; those stores have all closed. We’re the third oldest skateboard shop in Massachusetts, and there’s none other around here. What type of variety can we offer and are we going to know people’s names when they come into the store, and are they going to feel like they’re a part of the business? We’re more willing to let people in, and if you let people feel like they’re a part of the store, it will benefit.”
How do you bring in new customers?
“Social media has been so important for the record store. We take records that we have coming in and post them on Instagram. When people see the posts they call and ask us to hold the item. It’s a way that customers can personally look at what we offer. Skateboards are more marketed through the after-school skateboarding classes and community programs that Bobby offers. If we do an after-school class and there’s 60 people in the class, all those kids are going to want to get skateboards here and that’s way more potent than social media.”
Visit Technical Skate Shop and Inclusion Records at:
340 Washington Street, Norwell MA
Contact them via:
Author: Michaela Sayce, BSU student
Q. Where are you from? Are you from around Bridgewater?
“Yes, southeastern MA… New Bedford, Dartmouth area…pretty close”
Q. Why did you choose this field of business?
“Always had an interest in construction. That led me to an interest in real estate. My father died young and my family needed to find a way to create some income and that’s what gave me an incentive to start out buying three deckers in New Bedford…And that’s how the company began.”
Q. What year did you start your company?
Q. What was the toughest part in the beginning of the business?
“Lack of capital. But you got to start small and create equity. Any new business that’s always the big problem is getting capital for growth. What really got the company started was the formation of the MHFA (Massachusetts Housing Financing Agency) … I was a student at Boston College and was able to go there (to MHFA) and basically get 100% financing to build and renovate apartments. I started out with very limited capital but because of the agency we were able to get exceptional financing and then we would sell interest to high earning limited-partners who wanted tax-shelter.”
Q. If you could start over, what would you have done differently?
“I would say to keep too much of the same. Been a good strategy, led us to the world of conventional financing and conventional deals… Just more of the same, build and buy assets, build a portfolio and overtime the values will grow.”
Q. What’s the toughest part about doing business in 2020?
“I would say the toughest thing today is the high cost of construction and the high prices to buy property… We, as a company, refuse to pay some of these ridiculous prices people are paying because what are you going to do when interests rates do go back to the norm. Disciplining ourselves to not always be the highest bidder has been a good formula for us. The biggest problem is if you want to have a career in real estate is don’t overpay for assets and don’t over leverage assets.”
Q. Has technology played a part in the growth of the company and its success?
“Technology makes everything quicker; you can get information quicker and communicate quicker with emails. It puts everyone in highspeed. There’s positives and negatives, the negative is you get glued to the emails… Technology I think has changed every business.”
Q. Where would you like to see the business in six months to a year future?
“We’re on a growth trajectory now. Keep expanding while we have these low interest rates.”
Q. Do you think of yourself as a passive or non-passive owner?
“Active owner. I like to concern myself with the details. And if you don’t there’s going to be problems. I think all business owners should be concerned with the details, not just the big picture.”
Q. Would you like to expand internationally?
“No… No country in the world has the opportunity we have in the United States. Ireland properties more for “fun”, places I like to visit. The US has the best opportunities and stability. Investing in the US has lowest risk. Maybe if I was younger I would’ve.”
Q. What one piece of advice would you give to someone starting out in this field?
“Make sure you like what you’re doing… most important recommendation.”
Q. What has been your favorite part of your career/journey?
“Seeing the growth of the company… the gratification to see the successful results.”
Author: Kimberly O’Keefe, BSU student
Beach Dogz Daycare and Enrichment located in Plymouth, MA is a unique doggie paradise where owners can drop off their dogs while they go to work during the week. This facility is geared towards a dog’s favorite thing to do after eating -- sniffing! At most doggie daycares, dogs are assigned to one play area for the day. However, at Beach Dogz, the dogs are rotated to five different 10,000 square foot outdoor play areas throughout the day so they never get bored! They get to explore new smells left from the previous dogs, play with different obstacles like tunnels and things to climb on, and even get to sniff mysterious “stink boxes” which include interesting smells for dogs such as farm animal smells and even doe urine! One of the play areas at Beach Dogz is a fenced in wooded area, where dogs can run around, pick up sticks, sniff trees, and do what dogs are meant to do. Beach Dogz has a 2,000 square foot indoor play area as well for when the weather is not ideal.
Beach Dogz is a fairly new doggie daycare, only having been open since November of 2019. The owner, Laurie Wagner, has over 20 years of dog experience. In 2000, she adopted a new puppy and could not bear to leave her alone all day when she went to work. One trip to the dog park changed Laurie’s entire future. Laurie met someone at the dog park who told her about dog walking, which was a new concept in the early 2000s. Laurie loved the idea that she could make a living with dogs and decided to give it a shot.
She became a dog walker and private trainer from 2000-2011, then opened Doggie Fun and Fitness, which is open 24/7 and is designed to help dogs get past their social problems and make friends. Laurie left Doggie Fun and Fitness in 2018 so she could have more time to spend with her now 10 year old daughter. Yet, she did not stop there. She missed working with canines and opened Beach Dogz the very next year. Beach Dogz is open Monday through Friday from 6am to 6pm, which allows Laurie to spend time with her husband and daughter, as well as have a fulfilling career working with dogs.
Beach Dogz is a culmination of all Laurie’s knowledge and experiences with dogs for the past 20 years. Laurie’s mission in life is to “help more people help more dogs”. Rather than training one owner and helping one dog, she uses her methods to help an exponential amount of dogs. People come to her facility from all over the country and even internationally to learn her system for managing a group of dogs with minimal barking, jumping, fighting. She has traveled the country being hosted by other doggie daycares, but the travel is expensive. She hopes that one day she can teach her program online as a webinar and reach a lot more people.