Author: Margieh Wairimu, BSU student
Cleaning has been and will be a day-to-day activity in everyone’s life, even if it’s touch-ups, organizing, cleaning dishes, vacuuming, or deep cleaning. And with COVID-19, we have been taking extra care in cleaning our homes, spaces, and basically everything we touch. We have to sanitize before we interact with others to keep ourselves safe from dirt and germs. Different people have different methods of cleaning and some of them have gone as far as owning successful cleaning businesses. This week I had the pleasure of speaking with a small business owner who has turned her career with cleaning into her way of life.
The Maid Solutions is an affordable residential and commercial cleaning company located in East Bridgewater. Their services are offered in the surrounding towns, such as: Plymouth, Carver, Taunton, Marshfield, Duxbury, Bridgewater, Hanson, and Scituate to mention a few. Marcia Hottes, owner and an East Bridgewater resident, takes pride in knowing she is able to do what she loves, make a living out of it, and be able to manage her own business. She has been in business since 2009, and during this time she has been able to learn and grow in the industry. Marcia’s motivation comes from positive feedback from her customers. Through this positive feedback, she has come to be someone people trust.
Her customers’ recommendations have helped her business grow since she started. Through word of mouth and her Facebook page, she has been able to reach out to other customers and market her business.
In the future Marcia, who is the only employee, would want to expand her business and even have a partner. Her biggest challenge is offering the best prices to her customers; competing with other small business competitors and the corporate companies. For this year, just like every other business the COVID-19 pandemic, has had the same impact in many small businesses – closing for a few weeks, which would drive sales down and threaten the source of her livelihood. She wasn’t working for a few months, but by taking the necessary precautions and safety measures, she is back doing what she loves, while keeping herself and her clients safe. Her goal is always to do her best and leave your home clean, organized, and smelling fresh!
Technology has been a part and has played an important role in her business in that she has actively used social media platforms, like Facebook, to advertise her business in groups and on pages. This has been one way she has been able to drive business her way. What sets her apart from her competitors is that she has competitive pricing, and works within the client’s budget; she believes she can beat any written estimate.
She is grateful to her current customers and looking forward to working with others in the near future. For the 11 years she has been in business, she finds decluttering before cleaning, gathering all her cleaning supplies and tools in a caddy makes it much easier to get the job done – maybe you will use this tip next time you are cleaning.