Author: Nicholas Dumont, BSU student
Question: So, let’s start with are you from this local area?
Answer: No, I am from Baltimore, Maryland.
Q: Tell me about your business. Why did choose this line of business?
A: I saw a great opportunity. There were not many oyster bars in the area and the location is very close to the Duxbury beaches.
Q: When did your business start? What Year?
A: October 2016.
Q: What was it that made you want to start this business?
A: Opportunity meets need. Similar to the last question, I saw a great opportunity in this area and there was a great need for oysters in this area.
Q: What is the toughest part about having a business in 2020?
A: Taxes. Also, definitely the labor force.
Q: If a customer was to choose between your business and 3 others just like it, why would you suggest they at least give you a try first? What do you think makes you stand out?
A: I like to let the customers decide that. I don’t like to brag about the business or try to convince customers why they should choose my business over others. I would want customers to see reviews and the buzz around The Oysterman, and then decide for themselves why they should try The Oysterman first over other businesses. I would love for customers to try The Oysterman first, but I would want them to try all the oyster bars in the area at some point too and focus on the experience.
Q: What is the number one way you currently bring in new customers?
A: Word of mouth. Many customers who live in this area communicate our business to others not in the area. Social media also plays a huge role. This is a beach town as well, and this location is on the way to the beaches. So, I tend to find many new customers stop in on the way to or from the beaches in the summer time.
Q: Has internet technology (website, online ads, and social media) played a big part in your growth and making your business more successful?
A: Yes, 80% of our hits come from mobile devices. When you want to find out information about a restaurant or a bar, the majority of people will look on their mobile devices. Going out to eat today is totally different from the time when I grew up, a lot of orders and business is online now and a lot of customers look to order from mobile devices. So, we adjusted to that by implementing online ordering.
Q: If you had to look 6 months to a year into the future, where would you like to see your business be?
A: Well, you definitely want to see sales grow. But I also want my employees to be happy. I want knowledge to be passed down the line between my employees.
Q: What is driving you to complete the goal of where you want your business to be in the future?
A: Continuous opportunity and not letting people down. I want our customers to focus on how their experience was, not the food. And as stated in the last question, I want my employees to be happy too.