Author: Kevin Perry, BSU student
I had the pleasure of interviewing Patrick Fey, owner of Custom Scales located in Plymouth MA. Custom Scale is a selling, servicing, and renting of weight-based measurement devices. Interviewing Patrick was a great experience for me, learning about an industry that I hardly even knew existed, his knowledge of the company and the industry was astounding for only being 24 years old.
How did you start his company, what year did it start?
The Company was originally around 1987, my father built the business up from the ground up, and I ended up owning the company. My father previously worked at a smaller scale company that fell apart, and once he was free to pursuit his own goals, he started his own company.
What was it that made you want to start this business?
My father believed that with his prior knowledge, he could successfully start, and manage a similar business.
What is the toughest part about owning a business in 2020?
Competing with online resources, such as Amazon, where they focus on the quantity of what they are selling, we focus on the quality. So, when other retailers are selling cheap scales that people are going to buy without caring about the quality, we focus on the having the best quality scales. Focusing on quality over quantity, can be hard in 2020 when people want to quickly buy something.
Why should consumers choose you, over your competitors?
Service. Service is our main priority, while customers pay more for our scales, they are also receiving service that is unmatched in our industry. Personally, I will be here for the life of their scales, and am available for service, repairs, or any questions the customer may have.
What is the number 1 way you bring in new customers?
Currently, word of mouth is the best way to gain new customers for us. We rarely get new business online, but our service is good, and word travels in our industry that we will be there to handle all of their needs.
Could expanding your online market help your business grow?
If we were to move to a more online market, then we would need to sacrifice service and quality, for cheaper and lower quality products. I think that it could help in terms of renting equipment, and servicing equipment, but beyond that I think it would have a negative impact on the reputation we have worked hard to achieve.
If you had to look 6 months to a year into the future, where would you like to see your business be?
In 6 months, I am aiming to have more customers, and to increase my own knowledge of the industry.
What is currently driving you in this business?
I want to be as hands on as possible with my clients, I love the business and the technology side of it.
What was your fathers’ motivation when getting this business up and running?
When my father was initially starting the business up, he already had 2 children relying on him, so failure wasn’t an option for him. His knowledge of the industry was already there, so he just had to apply his knowledge to real life.
Their website showcases many different types of new products, as well as a large number of used inventory. Following their dedication to top of the line services, you can request additional information on any scale they have for sale. Custom Scale of Plymouth has been leading the industry in customer service for over 33 years, with a younger owner taking the reins, who is committed to the goal his father had in mind when creating this company. When searching for weight based measurement devices, remember to contact Custom Scale.